Shipping Policy

At Prime Ride Golf Carts, we are committed to delivering your golf cart safely, efficiently, and with full transparency throughout the process. This policy outlines the terms, timelines, and procedures that apply to all purchases made through our website, showroom, or authorized dealers. Please read carefully before completing your purchase.

We partner with trusted freight and specialty vehicle transport carriers to ensure your golf cart arrives in pristine condition. The method used depends on your order type and delivery destination.

• Used for most new and pre-owned golf cart deliveries within the continental United States.
• Carts are secured on flatbed or enclosed trailers by experienced vehicle transport specialists.
• Delivery is made curbside to the address on file unless White Glove delivery is selected.

• Available in select areas for an additional fee.
• Includes delivery to your preferred location on your property (driveway, garage, storage shed, etc.).
• Delivery team will perform a basic setup check and walk you through the cart’s features.

• Customers may pick up directly from our facility at no shipping charge.
• Pickup appointments must be scheduled at least 48 hours in advance.
• A valid government-issued ID and proof of purchase are required at pickup.

Timeframes are estimates and may vary based on location, carrier availability, weather, and order volume. Prime Ride Golf Carts is not liable for delays caused by events outside our control.

Shipping costs are calculated based on delivery destination, cart size and weight, and selected delivery method. An itemized quote will be provided at checkout or upon request.

• Free standard shipping is occasionally offered on qualifying orders. Promotional terms will be clearly stated at time of purchase.
• Free shipping promotions apply to the continental United States only.

• Remote area surcharges may apply to deliveries in rural or hard-to-reach locations.
• Liftgate fees may apply if the delivery location does not have a dock or ramp.
• Re-delivery fees will apply if delivery is missed due to customer unavailability without prior notice.

All orders are processed within 1–3 business days of payment confirmation. You will receive an order confirmation email immediately after purchase, followed by a shipping notification with tracking information once your order is dispatched.

• Orders placed after 3:00 PM local time on Fridays will begin processing the following Monday.
• Orders are not processed on weekends or federal holidays.
• Custom orders require a signed order agreement and deposit before production begins.

Our freight carrier will contact you via phone or email to schedule a delivery appointment within your estimated delivery window. Please ensure your contact information is current and that someone is available to receive the shipment.

We strongly urge all customers to thoroughly inspect their golf cart at the time of delivery before signing the delivery receipt.

• Inspect the cart for any visible damage including dents, scratches, broken parts, or missing accessories.
• Compare the delivered items against your order confirmation to ensure everything is included.
• If damage or discrepancies are found, note them clearly on the delivery receipt before signing.
• Take dated photographs of any damage or issues prior to the driver leaving.
• Contact Prime Ride Golf Carts immediately to report any issues (see Contact Us below).

All shipping damage must be reported to Prime Ride Golf Carts within 48 hours of delivery. Claims submitted after this period may not be eligible for resolution. Our team will work with the carrier to arrange repair, replacement, or compensation as appropriate.

If your shipment is marked as delivered but not received, please:

• Check with neighbors and any other persons at the delivery address.
• Verify the delivery address on your order confirmation.
• Contact our support team within 5 business days of the expected delivery date.

We will open a trace with the carrier and work to resolve the issue within 7–10 business days.

Prime Ride Golf Carts ships to select international destinations. International orders are subject to additional requirements and restrictions.

• International customers are responsible for all customs duties, taxes, import fees, and compliance with local regulations.
• Prime Ride Golf Carts is not responsible for delays caused by customs clearance.
• International shipping quotes are provided on a per-order basis — please contact us for a custom quote.
• Certain models or configurations may not be available for international export.

Orders may be cancelled within 24 hours of placement at no charge. Cancellations after 24 hours but before shipment are subject to a 10% restocking fee. Orders that have already shipped cannot be cancelled and must follow our standard Return Policy.

Returns of shipped golf carts require prior authorization. The customer is responsible for return shipping costs unless the return is due to a defect or shipping error on our part. Please review our full Return Policy for complete details.

For questions, concerns, or shipping support, our customer service team is here to help.