Prime Ride Golf Carts Refund Policy

Effective Date: 2026

At Prime Ride Golf Carts, customer satisfaction is important to us. This Refund & Return Policy explains the conditions for returns, refunds, cancellations, damaged items, and order issues related to purchases made through our website.

By placing an order, customers agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return for eligible products within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in original condition
  • The product must not show signs of damage caused after delivery
  • All original accessories, manuals, and packaging must be included
  • Proof of purchase may be required

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

The following items may not qualify for returns:

  • Custom-built or customized golf carts
  • Special order items
  • Clearance or final sale products
  • Used products sold as-is
  • Products damaged through misuse or improper handling

Return Request Process

To request a return, customers should contact our support team through the Contact Us page with:

  • Order number
  • Product details
  • Reason for return
  • Photos if applicable

Return requests are reviewed before approval.

Customers should not return products without authorization instructions.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on:

  • Financial institution
  • Payment provider
  • Transaction processing times

Shipping charges, handling fees, financing fees, or other non-refundable costs may not be included in refunds unless required by law.

Damaged or Incorrect Orders

If a product arrives damaged, defective, or incorrect:

  • Customers should contact us promptly after delivery
  • Supporting photos or documentation may be requested
  • We will work to resolve the issue appropriately

Failure to report shipping damage within a reasonable timeframe may affect claim eligibility.

Order Cancellations

Orders may only be canceled before processing or shipment.

Once an order has entered production, customization, shipment preparation, or transit, cancellation requests may not be approved.

Approved cancellations may be subject to processing or restocking fees where applicable.

Restocking Fees

Certain approved returns may be subject to a restocking fee depending on:

  • Product type
  • Return condition
  • Manufacturer requirements
  • Shipping and handling costs

Any applicable fees will be communicated during the return process.

Shipping Responsibility

Unless otherwise stated:

  • Customers may be responsible for return shipping costs
  • Original shipping fees may be non-refundable
  • Returned items should be securely packaged to prevent damage during transit

Prime Ride Golf Carts is not responsible for items damaged during unauthorized or improper return shipments.

Financing Refunds

For financed purchases:

  • Refund handling may vary depending on financing provider policies
  • Financing fees or interest charges may not be refundable
  • Customers should review financing agreements carefully

Fraud Prevention

We reserve the right to:

  • Refuse suspicious return requests
  • Deny returns that violate this policy
  • Request additional verification when necessary

These measures help protect customers and prevent fraudulent activity.

Policy Updates

Prime Ride Golf Carts reserves the right to modify this Refund & Return Policy at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.

Contact Information

7. Contact Us

If you have questions about your return, contact us:

Prime Ride Golf Carts 
Email: primeridegolfcarts@gmail.com
Phone: +1 (678) 767-2658
Address: 102 Huddleston Rd Peachtree City, Georgia